PomoLabs

AI FOR THE BUSINESS OF HOSPITALITY

Win the booking.
Deliver the stay.

Five AI products for your hotel. Convert guest enquiries into direct bookings, run front-office tasks through conversation, coordinate service and operations, and get answers from your hotel data.

Explore the products
THE AI INNOVATION ARM OF IDS NEXT
THE LIVING HOTEL FIVE ROLES. ONE HOTEL.

01 / Direct revenue
Turn interest into bookings.

02 / Hotel operations
Get the work moving.

03 / Business intelligence
Know what drives performance.

TAKE A CLOSER LOOK

THE POMOLABS SUITE

Meet your hotel’s
AI specialists.

Booking conversations. Front-desk transactions. Guest requests. Daily operations. Business questions. Each product takes on a different part of the work.

ILLUSTRATED HOTEL SCENE
01 / 05

DIRECT BOOKING INTELLIGENCE

Sprout.

Make your next enquiry a direct booking.

Give guests a reason to book with you. Sprout understands the stay they want, recommends rooms and rates, and guides the conversation through to a direct booking.

Room & rate recommendationsConversational direct bookingReservations team handover
Explore Sprout

Capabilities and connections are agreed for each property.

SEE THE SUITE AT WORK

One request.
The whole hotel behind it.

An early check-in and a quiet room sound simple. The reservation, inspection and room allocation all have to line up.

BEFORE THE ARRIVAL01 / 03
THE GUEST’S REQUEST
“We’ll be a little early.
Somewhere quiet would be lovely.”
Early arrivalQuiet roomTwo guests

Sprout gathers the stay details and preferences. Bloom brings the reservation and room options to your reception team.

Keep the guest’s preference in view.
THE ROOM CHECK02 / 03
THE FRONT-OFFICE DECISION 03 / 03

Room 206 is ready.

Room 206 has passed inspection. The front desk can confirm the allocation in FX PMS.

See how Bloom handles arrivals

After check-in Ember answers hotel questions and sends service requests to the team that can fulfil them.

Across the business Crown helps leaders examine arrival patterns and operational pressure in the hotel’s data.

Illustrative journey. Product connections are agreed for each property. No hotel records are changed here.

MAKE SERVICE YOUR ADVANTAGE

Service worth
coming back for.

A guest should not have to repeat a request or chase an answer. Put AI to work on the searches, questions and follow-ups, so your team can focus on delivering the stay.

Keep guest preferences in view Give every request a responsible team Make a human handover easy
The thinking behind PomoLabs
SPROUT / BEFORE THE BOOKINGThe first answer is part of the experience.

BUILT FOR THE HOTEL YOU RUN

Your systems.
Your standards.

AI needs more than a conversation. It needs the right hotel information, access to the right systems and boundaries that reflect how your team works.

INFORMATION. INTELLIGENCE. ACTION.
Booking · Service · Operations · Intelligence

Specialist AI.

A booking enquiry, a front-desk transaction and a business forecast need different expertise. Each product has a specific job.

Explore the platform

Build on your hotel systems.

Rates, reservations, room status and reports. Define what each product reads, updates and passes to the people doing the work.

Explore integrations

Keep authority with your team.

A room allocation and a financial adjustment carry different responsibilities. Set permissions and approvals to match.

Trust & control

FROM PRODUCT PROMISE TO PRACTICAL WORK

See what changes
in the working day.

Explore the tasks your teams handle every day, with product examples that show what happens from the first request to the finished job.

BURST / BEHIND THE STAYThe guest sees a room.
Your team sees the whole job.Explore Burst
DISCOVERY & BOOKING01

Build the direct booking journey.

Connect room discovery, rates, payment and confirmation.

FRONT OFFICE02

Handle arrivals with Bloom.

Find the stay, check readiness and allocate the room.

GUEST SERVICE03

Put guest requests into action.

Route the request, assign the team and keep the guest informed.

ROOM READINESS04

See what stands between now and ready.

Bring cleaning, repairs and inspection into the room status.

MAINTENANCE05

Keep repairs from slipping through.

Assign the work, track progress and verify the fix.

LEADERSHIP INSIGHTS06

Find the story in your numbers.

Ask a business question and examine the data behind the answer.

DECISIONS07

Decide with the evidence in front of you.

Compare recommendations, assumptions and business trade-offs.

DEPARTURES08

Finish the stay without loose ends.

Resolve folio questions, settle the bill and complete departure.

HOSPITALITY IS NOT ONE SIZE FITS ALL

Your property.
Your way of hosting.

A city hotel runs to a different rhythm from a coastal resort. Start with the guest experience you want to deliver and the work behind it.

Editorial illustration of a boutique city hotel with a cyclist and arriving guestsPOMOLABS JOURNEYS 01URBAN HOTELS

Where business meets the city.

Arrivals between meetings. Departures before dawn. Help the front desk stay on top of the work and attentive to the guest.

Explore with Bloom
Editorial illustration of a coastal resort above a quiet bayPOMOLABS JOURNEYS 02COASTAL RESORTS

Give guests more of the resort.

Dinner by the water. A spa appointment. Something brought to the room. Let guests discover and request the experiences around them.

Explore with Ember
Editorial illustration of a heritage courtyard hotel with small guests and staffPOMOLABS JOURNEYS 03HERITAGE RETREATS

Make the place part of the booking.

The courtyard room. The local story. The details worth travelling for. Help guests choose a stay they want to book directly.

Explore with Sprout

Original hospitality illustrations, not customer properties.

Explore hotel settings

PLANNING YOUR NEXT MOVE

A few answers
before we talk.

Products, connections and rollout. Here’s what to know before you bring PomoLabs into the conversation.

01Where should we start?

Start with a business priority: more direct bookings, less front-desk admin, faster service, better room readiness or stronger reporting. We’ll work through the product and system requirements with your team.

02Do we need all five products?

Start by discussing the product that addresses your priority. The team will confirm commercial availability, connections and the rollout needed for your property.

03Will this work with our existing systems?

Bloom is built for FX PMS. Across the suite, the team checks your systems, versions and required actions before confirming a connection. Bring your current setup to the conversation.

04What makes a useful first conversation?

A real problem. Tell us where a guest drops out, a task slows down or a report leaves you with more questions. Add your property details and current systems, and we can make the discussion specific.

FROM EXPLORING TO PLANNING

Put PomoLabs
to work for your hotel.

Tell us where you want to grow revenue, improve service or get work moving.
We’ll help you assess the product, connections and rollout.

Contact sales
YOUR POMOLABS HOST

Your hotel.
Let’s get specific.

Choose a priority to explore the products.

An AI guide to the five products