Give guests one place to ask, arrange and enjoy. Ember answers hotel questions, handles service requests and helps guests discover more of their stay—with your team within reach.
PUT THE PRODUCT TO WORK
Choose a request and follow how it reaches the right department in this interactive guest-service example.
“Could we have two extra towels, please?”
THROUGHOUT THE STAYFROM THE GUEST TO YOUR TEAM
Unassigned or delayed requests remain open and reach the responsible team. The guest receives an accurate update while someone resolves the issue.
WHAT YOU CAN DO WITH EMBER
Hotel information, arrival details and services in one guest link.
Guests open a mobile experience without downloading an app. Their stay details and hotel services are there when they need them.
Breakfast times, late checkout, dinner plans. A conversation is often all it takes.
Ember answers from your hotel information and asks for the details needed to help. Chat and voice depend on the channels you enable.
Send towel requests to housekeeping, room faults to engineering and special plans to concierge.
Ember sends the request with the room and service details. Guests can follow progress and reach a person if the request needs attention.
Bring dining, spa, transport and local experiences into the guest conversation.
Recommend relevant options with prices, availability and terms, giving guests a reason to make more of their stay.
Support digital check-in, bill review, payment and checkout where connected.
Verified guest access and the right system connections protect sensitive stay and payment actions. Your hotel decides which services to offer.
Manage hotel content, service routing, offers and the requests that need a person.
Front office and departments can agree who handles each request, when to escalate and how to follow up.
THE MOMENT BEHIND THE WORK
“Could we have two extra towels, please?”
A simple request should stay simple—from the first message to the knock at the door.
YOUR SYSTEMS. YOUR CONTROLS.
Ember connects the guest conversation to your hotel information and service teams. We will map the PMS, task, payment and experience systems needed for the services you want to offer.
Verify the guest and stay before showing sensitive details or enabling payments.
Give each request a department and the details needed to deliver it.
Bring in a person when a guest asks or a request needs attention.
Start with the services guests ask for most. Digital keys, room controls and specialist booking systems need their own connections; autonomous refunds are outside the initial scope.
BEFORE YOU BEGIN
The details that shape your setup, answered.
No native app is needed for the Ember guest link. Guests open it on their phone and verify their stay for sensitive actions. Your hotel chooses how to share the link.
Experience discovery and booking are part of Ember’s product scope. Your hotel sets the services, prices and terms, and we confirm the connections needed to take and fulfil bookings.
Guests can ask for a person. Your hotel defines which department receives each request and when an unresolved conversation should be escalated.
Autonomous refunds are outside the initial scope. Digital keys and room controls require compatible systems and a separate integration.
EXPLORE RELATED PRODUCTS
FROM EXPLORING TO PLANNING
Tell us where you want to grow revenue, improve service or get work moving.
We’ll help you assess the product, connections and rollout.
YOUR POMOLABS HOSTChoose a priority to explore the products.
