PomoLabs
EmberHOTEL OPERATIONS

EMBER / HOTEL OPERATIONS

A guest asks.
The service follows.

Give each guest request a destination and each department the details to act. Ember connects hotel knowledge, service routing and follow-up around the guest.

Explore the details
BUILT FOR THE WORK OF HOSPITALITY

SEE THE WORK IN PRACTICE

A towel request, sent to housekeeping.

The guest asks once. Ember sends housekeeping the room, quantity and request, so the team can get on with the service.

Interactive example · no hotel records changed
The staying guestWORKED EXAMPLE
THE SITUATIONTwo extra towels
THE CHECKRequest received
THE NEXT STEPAwaiting assignment

The guest knows the request has arrived. Housekeeping still needs to take it on.

01 /

Keep hotel answers up to date.

Breakfast hours, spa services and late-checkout policies change. Give the people who know the hotel responsibility for what Ember says.

  • Assign owners for service information and policies.
  • Update seasonal offers and temporary closures.
  • Send uncertain answers to the team.
02 /

Send the request where it belongs.

Towels need housekeeping. A room fault needs engineering. Route the request with the room and service details already attached.

  • Map request types to departments.
  • Verify the guest and room where required.
  • Share assignment and progress from the service workflow.
03 /

Help guests choose more of the stay.

Make dining, spa, transport and experiences easy to understand and request, with the information needed to decide.

  • Keep prices, availability and terms current.
  • Distinguish an enquiry from a confirmed booking.
  • Connect the approvals and payment steps each service needs.
04 /

Stay with the request when it needs attention.

Delayed work and disappointed guests need a person who can resolve the issue. Keep the conversation open until the team has dealt with it.

  • Set escalation triggers and department contacts.
  • Keep unresolved requests visible.
  • Review recurring questions and service problems.

PRACTICAL QUESTIONS

Before you bring it
to your hotel.

Questions about your systems, setup and team.

Contact the team
Can departments have different routing rules?+

Yes. Department routing is part of Ember. Your hotel defines the request categories, staff access and system connections for each service.

Can Ember compensate a guest automatically?+

Autonomous refunds and compensation are outside the initial scope. Complaints and compensation decisions go to an authorised member of the hotel team.

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FROM EXPLORING TO PLANNING

Put Ember
to work for your hotel.

Tell us where you want to grow revenue, improve service or get work moving.
We’ll help you assess the product, connections and rollout.

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Your hotel.
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