Give the technician the full picture.
Give the team the location, the fault and its effect on the guest or room.
- Identify the room, asset or location.
- Add notes and permitted supporting photos.
- Flag the effect on service or readiness.
BURST / MAINTENANCE
Fix the fault.
Keep the room in service.
Follow maintenance from the first report to the verified repair. Burst keeps the issue, technician and effect on room readiness together.
BUILT FOR THE WORK OF HOSPITALITY
SEE THE WORK IN PRACTICE
Check the fix before the next guest.
Engineering has finished the repair. The next check is simple: has it solved the problem?
Interactive example · no hotel records changedThe engineering teamWORKED EXAMPLE
THE SITUATIONRepair completed
THE CHECKVerification pending
THE NEXT STEPRoom still on hold
The repair is recorded. The room remains on hold until verification is complete.
Get the job to the right person.
Assign the repair by skill and responsibility, then follow acceptance and progress.
- Choose the appropriate technician or team.
- Track when the work starts.
- Escalate delays and work that cannot proceed.
Check that the repair solved the problem.
Finishing a task is not enough if the fault remains. Verification connects completed work to a room the hotel can release.
- Record the repair and supporting evidence.
- Complete the required verification.
- Update any room-readiness hold through its approved process.
Plan the work before the fault.
Preventive schedules are part of Burst’s broader maintenance scope, helping teams organise recurring work around hotel operations.
- Identify the assets and recurring tasks.
- Plan around guest and operational needs.
- Review overdue work and repeat faults.
PRACTICAL QUESTIONS
Before you bring it
to your hotel.
Questions about your systems, setup and team.
Contact the teamDoes every Burst rollout include maintenance?+
Maintenance is scoped for each rollout. We will confirm the available work orders, preventive schedules and connections your hotel needs.
Does closing a repair release the room?+
Room release still follows the hotel’s inspection and approval rules. Closing the work order does not bypass those checks.
FROM EXPLORING TO PLANNING
Put Burst
to work for your hotel.
Tell us where you want to grow revenue, improve service or get work moving.
We’ll help you assess the product, connections and rollout.
YOUR POMOLABS HOSTYour hotel.
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